View / Companies have already lost control of workplace AI

Corporate America is incinerating billions of dollars trying to build AI tools that white-collar workers actually want to use. Most of these efforts will fail.

The gap between what a well-funded IT department can offer and what an inspired intern can vibe code over a weekend is closing. Actually, the intern may already have won.

Shadow IT emerged 15 years ago when workers started using their iPhones and cloud applications for daily tasks and ditched the clunky internal networks their employers had spent a fortune building. Corporate IT departments tried to block these efforts, but failed. They eventually relented.

Today’s version is much more potent. The utility-to-risk ratio has shifted so far toward utility that companies have already lost control. Workers aren’t thinking about data governance, security, or the 100 other things that can go wrong when freelancing in software development. They just want to move fast — and now they have the tools to do it themselves.

To take back control, companies have to give up on walled gardens and build gateways. The goal can’t be forcing employees into a one-size-fits-all coffin of enterprise software. It’s figuring out how a sea of vibe-coded apps can securely plug into corporate data, where new employees who arrive with their own software can interface with the company’s systems on day one.

Not only will that reduce the friction, allowing employees to work with tools that actually match how they think; it will also boost productivity and unlock a lot of latent human creativity in the process.